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Contact Us

 To save you time, we have answered most of our customers' common questions below, so you may be able to find your answer there.

You can also contact us via email wecare@laxjewelry.com

Returns & Exchanges

You can request exchange or refund up to 30 days from the sale date.

If you are not completely satisfied with the manufacturing quality of your product we are happy to refund your money, providing the product is returned to us in its original condition and undamaged, including the outer packaging 30 days from purchase.

 

No, but in case you will receive your custom item faulty or not as requested we will make sure you will receive a new one!

PRODUCTS

ll of our jewelry pieces are finished by hand. Each piece goes through meticulous process of casting, polishing, and cleaning before it ships to our clients

925 Sterling Silver is a composite of 92.5% of silver and 7.5% of copper. It is a standard rate at which silver and copper are mixed to create Sterling Silver jewelry pieces

All our rings,  are sold unwelded. Thus, you can easily adjust it yourself or size it for a small fee at a local jewelry store. Alternatively, you can always ship it back to us and we would do the sizing free of charge.

We ship standard 18 inch chains. If you would like to adjust your chain size, please leave us a note at the ‘Special Instruction’ box on the cart page or send us an email at wecare@laxjewelry.com with your order number and special instructions.

SHIPPING

We keep our silver item in stock and we ship it the same or next day. You will receive an email with tracking information once your package is shipped. Please note that tracking number contained in your email is usually available 48 hours after the shipment.

We take up to 4 weeks to manufacture gold jewelry. You will receive an email with tracking information once your package is shipped. Please note that tracking number contained in your email is usually available 48 hours after the shipment.