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Contact Us

 To save you time, we have answered most of our customers' common questions below, so you may be able to find your answer there.

You can also contact us via email wecare@laxjewelry.com

What's your question or request?

We ship your order within 24-48 hours of purchase. Below are our shipping options and pricing. 

Free Standard USA Shipping (5-10 Days)
Priority Shipping (3-5 days) $10

Priority Mail Express $29.99
International Shipping (Standard) $10

International Shipping (Priority) $50


If you have not received your order yet, please refer to the tracking number located in your receipt or email confirmation. If you do not have access to a tracking number, please fill out email us and we will get back to you!

Your satisfaction is important to us! We want you to love our products and aim to maintain high standards in our production and design. We accommodate returns and exchanges within 30 days of receiving your order. Refer to our policy below. 

If a product was damaged during shipment or you are simply unsatisfied with your purchase, let us know and we will be more than happy to exchange, replace or issue a full refund within 30 days of receiving your order. To be eligible for any of these options, please provide a proof of purchase, copy of the packing slip or gift receipt. Email us and wait for our customer service team to contact you with further details about returns shipping.

We strongly recommend keeping record of your return tracking number. When the returned items are received and inspected, we will send you a confirmation email notifying you about the status of the refund or exchange. We will continue communication with you throughout the process until you are satisfied with your order.

Please note that custom items are not eligible for returns or exchanges. This includes all custom blade pieces, engraved items, and bespoke designs

To request one of our designs in gold, email us and a customer service team member will contact you about your request.

We love working with teams and organizations for their fundraising efforts. Refer to our fundraising page for information about what we offer, the process, and how we can help make your fundraiser a success.

To start your fundraising now please email us and a team member will reach out to you shortly to get started!

Don’t see what you’re looking for? Email us your question and a customer service team member will contact you to find your answer.